What is Musicmetric?

Musicmetric tracks what is happening in the music industry. This includes online activity, buzz, sentiment, opinions, radio play, downloads and file-sharing. It is available as three different levels of service:

• Essentials
• Pro
• Enterprise

Click here to read more.

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How does Musicmetric work

We use dozens of servers to crawl the web continuously. We use data and text mining techniques to measure the buzz and any mentions your artists are getting. We use machine learning techniques to measure sentiment and to gauge opinions. We use statistical analysis to model how trends are changing and we use a lot of expertise to deliver a fully featured analytics package.

Meet our team.

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What if you’ve missed something?

If you find something that we are not tracking, but feel that we should – maybe your artists, website or service, then please contact us at info@musicmetric.com to give your suggestions. We’ll be happy to add it to our tracking if possible.

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Other languages?

Currently our text mining techniques only cover English speaking content. We are working on expanding this to some European languages and are aiming to add this by mid 2010. If you have any suggestions for a language you feel should be covered then please email us at info@musicmetric.com and we’ll be happy to investigate.

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You’re not tracking my artist!

If you are an artist, or know of one we have somehow missed in our database then please email us ASAP so we can add your details to get tracking. Don’t worry, nothing will be missed – whenever we add a new artist we will re-scan our archive of pages to generate the relevant data. Please bear in mind that this process takes up to 24 hours due to the size of our archive.

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You’ve missed my website!

If it seems like we’re not following your website, and you’d like us to add it to our archive then please email us at support@musicmetric.com so we can add it as soon as possible.

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Stop crawling my website!

If you do not want our crawlers to index your website, please send an email to support@musicmetric.com or edit your robots.txt file to stop the relevant areas of your website from being crawled.

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How up to date are you?

Our current infrastructure can handle about 280,000 new pages per hour. This includes:

• Downloading
• Indexing
• Extracting artist mentions
• Sentiment analysis
• Extracting opinions
• Calculating buzz

The usual update rate for data within our client is one hour, but some data sources can update more or less frequently to this.

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Install requirements

Musicmetric desktop requires an internet connection and the Adobe Air Runtime whose install requirements are:

Windows

• Intel® Pentium® III 1GHz or faster processor, 512MB of RAM
• Recommended: Pentium 4 2GHZ or faster, 1GB RAM
• Windows Vista® Home Premium, Business, Ultimate, or Enterprise including 64 bit editions, Windows Vista SP1, Windows XP Tablet PC Edition SP2 and SP3, Windows XP SP2 and SP3, Windows 2000 SP4, Windows 2003 Server

Mac OS X

• Intel Core™ Duo 1.83GHz or faster processor; PowerPC® G4 1GHz or faster processor
• Mac OS X 10.4.11 or Mac OS X 10.5.4 and 10.5.5
• 512MB of RAM

Linux

• Intel® Pentium® III 1GHz or faster processor, 512MB of RAM
• Recommended: Pentium 4 2GHZ or faster, 1GB RAM
• Fedora 8 and later, Ubuntu 7.10 and later, OpenSuse 10.3 and later
• xterm should be present on the system

More information on the Adobe Air runtime requirements can be found here: http://www.adobe.com/products/air/systemreqs/

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Updates for the client application

As updates are rolled out, your version of the client will automatically update remotely. A re-install will rarely be necessary, but if required can be performed by logging into your admin page and re-installing the application from there.

Additional functionality

As extra functions are developed and added to your subscription level, they will automatically appear in your version of the client application as the updates are rolled out. You will be notified if an update features new functions or additional data.

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Trial period

A 10 day trial period is available, where you will not be charged for use of the subscription. At the end of the trial, your account will be billed for the month, and payments will recur on a 30 day cycle from the day your account was first billed.

You will be required to enter valid credit card details before the trial can start. You can cancel the trial period any time before the 10 days runs out, and you will not be charged.

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Payment methods

We accept MasterCard, Visa, American Express, Discover, and PayPal through Express Checkout.

You can also pay by bank transfer or cheque.

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Credit card information storage

Your credit card information is safe. The payments are handled by a 3rd party registered payment processor (PayPal Business) and no information regarding your financial details is stored on our own servers.

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Upgrades or downgrades

If you would like to upgrade or downgrade your account, please contact:

sales@musicmetric.com

+44 (0) 20 7954 3836

Our sales team will be able to work out any requirements you have and change the settings on your account.

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Pro or Enterprise

Because Pro and Enterprise are more bespoke to your requirements, they are not available for purchase via our website. Please contact our sales team on:

sales@musicmetric.com

+44 (0) 20 7954 3836

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Cancelling an account

If for any reason you would like to cancel your account, you can do so by logging into your admin page and clicking through to the account cancellation page.

If you are dissatisfied or would like to talk to us about your requirements, please contact us on:

sales@musicmetric.com

+44 (0) 20 7954 3836

to discuss any issues you may have.

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